Support

Need help with 818?

If something is blocking your access, billing, Discord role, or gameplan, send the details and we will help get you pointed back to the right call.

Billing or access

Charge, login, or plan issue

Use this for duplicate charges, missing All Access, cancellation help, Stripe billing, or a plan that is not opening the right content.

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Discord

Role or server access

Use this if Discord is connected but the role did not sync, you changed Discord accounts, or you cannot get into the member channels.

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Content

Gameplan or video problem

Use this for broken videos, missing play art, locked content that should be open, or a gameplan page that is not loading right.

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Coaching

Annual coaching bonus

Use this to schedule or ask about the annual coaching bonus, private coaching availability, or a coaching credit on your account.

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What To Include

Give us enough to fix it fast.

  • Account email used for 818
  • Plan name if you know it
  • Page or gameplan link
  • Screenshot or short description
  • Discord username for role issues

Billing Problems

Contact support before a dispute.

If a charge looks wrong, duplicated, unauthorized, or connected to an access issue, email us first. We can review the account, Stripe charge, subscription status, and access logs much faster with the right details.

Review A Charge